Privacy Policy

VeveTrack ("we", "us", or "our") is a cab and taxi fleet management platform operated in Chennai and across Tamil Nadu, India. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web application, mobile site, or contact us via phone or SMS.

By using VeveTrack, you consent to the practices described in this policy. If you do not agree, please discontinue use of our services.

2.1 Personal Information

• Full name, email address, and mobile phone number
• Pickup and drop-off locations
• Booking history and ride preferences
• Hotel partner affiliation (if applicable)
• Payment and billing details (processed via secure third-party gateways)

2.2 Driver / Operator Information

• Name, phone number, and license number
• Vehicle details including fitness certificate expiry dates
• Location data during active trips

2.3 Automatically Collected Information

• IP address, browser type, and device information
• Usage data and page interactions within the platform
• Cookies and session tokens (for authentication)

VeveTrack uses SMS to send you important service-related messages, including:

• Booking confirmations and receipt of your ride request
• Driver assignment notifications (driver name, vehicle, ETA)
• Ride status updates (started, completed, cancelled)
• One-time passwords (OTP) for account verification
• Operational alerts for drivers and fleet operators

3.1 Opt-In

By providing your mobile phone number and using our booking service, you expressly consent to receive transactional SMS messages from VeveTrack. Consent is not a condition of purchase. We do not send promotional or marketing SMS without explicit separate consent.

3.2 Opt-Out

You may opt out of non-essential SMS communications at any time by:

• Replying STOP to any SMS message you receive from us
• Contacting us at support@vevetrack.com

Please note that opting out of transactional SMS (e.g., booking confirmations) may affect your ability to receive important service updates. Transactional messages required for safety and legal compliance cannot be disabled.

3.3 Message Frequency

Message frequency varies based on your booking activity. Standard messaging and data rates from your mobile carrier may apply. VeveTrack is not responsible for charges levied by your carrier.

• To process and manage ride bookings
• To assign drivers and communicate booking status
• To calculate fares and generate invoices
• To verify identity and prevent fraud
• To improve our platform, features, and customer support
• To comply with applicable Indian laws and regulations
• To send service-related SMS and email communications

We do not sell, rent, or trade your personal information. We may share data in the following limited circumstances:

• Drivers and Operators: Relevant booking details are shared with assigned drivers to fulfil your ride.
• Hotel Partners: If you book through a hotel partner, booking details are shared with that partner for coordination and billing.
• SMS Service Providers: We use authorised transactional SMS gateways (registered under TRAI DLT) to deliver messages. These providers process your phone number solely to deliver messages on our behalf.
• Legal Obligations: We may disclose information if required by law, court order, or governmental authority.

We implement industry-standard security measures including encrypted connections (HTTPS/TLS), hashed passwords, and access controls. However, no digital transmission is 100% secure; use our services at your own risk and notify us immediately if you suspect a breach.

We retain your personal data for as long as your account is active or as needed to provide services. Booking records may be retained for up to 7 years for legal and tax compliance. You may request deletion of your data by contacting us, subject to statutory retention requirements.

Under applicable Indian data protection laws, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (where legally permissible)
• Withdraw consent for non-essential communications

To exercise these rights, contact us at support@vevetrack.com.

We use session cookies strictly for authentication and platform functionality. We do not use third-party advertising cookies. You may disable cookies in your browser, but this may prevent you from logging in.

Our platform may contain links to third-party websites (e.g., payment gateways). We are not responsible for the privacy practices of those sites and encourage you to review their policies.

VeveTrack is not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us immediately.

We may update this Privacy Policy periodically. The "Last updated" date at the top reflects the most recent revision. Continued use of our services after changes constitutes acceptance of the updated policy.

For any questions about this Privacy Policy or your data: