Refund Policy

At VeveTrack, we strive to provide reliable, high-quality cab and taxi services across Chennai and Tamil Nadu. We understand that situations may arise requiring a refund. This policy outlines the conditions under which refunds are granted.

You may be eligible for a full or partial refund in the following cases:

2.1 Driver No-Show

If an assigned driver does not arrive at the pickup location within a reasonable time (30 minutes beyond the scheduled pickup time) and you have not been notified of a delay, you are entitled to a full refund of any advance payment made.

2.2 Cancellation by VeveTrack or Operator

If VeveTrack or the operator cancels your confirmed booking, a full refund of any advance payment will be processed within 5–7 working days.

2.3 Overcharge / Billing Error

If you were charged an amount higher than the agreed fare due to a system error or billing mistake, the excess amount will be refunded after verification. Raise the dispute within 48 hours of the completed ride.

2.4 Duplicate Payments

If your payment was debited more than once for the same booking due to a technical error, the duplicate amount will be fully refunded within 5–7 working days.

2.5 Service Not Rendered

If a ride was not completed due to a fault on our part (e.g., breakdown with no replacement vehicle arranged), a full refund will be issued for the affected booking.

Refunds will not be issued in the following cases:

• Cancellation by the customer after the driver has been assigned and is en route
• Customer no-show at the pickup location
• Ride completed as booked without billing errors
• Dissatisfaction with driver style or route (unless gross negligence is proven)
• Delays caused by traffic, road conditions, or other force majeure events
• Incorrect pickup/drop details provided by the customer

Partial refunds may be granted at VeveTrack's discretion in cases where the service was partially rendered or the issue was shared between both parties. The refund amount will be determined after reviewing the booking details, driver logs, and odometer records.

To request a refund:

1. Contact us at support@vevetrack.com within 48 hours of the incident.
2. Provide your Booking ID (e.g., BK-XXXX), the issue description, and any supporting evidence (screenshots, payment receipts).
3. Our team will investigate and respond within 2 working days.
4. If approved, the refund will be processed within 5–7 working days to the original payment method.

If you are unsatisfied with our refund decision, you may escalate the matter by emailing support@vevetrack.com with the subject line "Refund Dispute — [Your Booking ID]". We are committed to resolving all disputes fairly and promptly.